How do I make a claim?

Claims to be lodged directly with Q Exports International

1. Demurrage claims

2. Fat claims

3. Missing marks

4. Mispacked Product

N.B transit damage and shortages are insurance claims

1. Demurrage Claims Procedure

The following information is required:

• Date original documents were received.

• Customs entry date.

• Last free day at pier.

• Date container was collected.

2. Notification of Fat Claims Procedure

The following information is required:

• Need to supply QEX order number.

• Marks.

• Product description.

• Advise at least 2 recommended labs as per MICA guidelines.

• % out of spec.

Retested Fat Claims Procedure

The following information is required:

• Full lab report to be supplied.

• Bar codes of all sampled cartons must be supplied as per MICA guidelines.

• Copy of lab invoice.

• Fat claim invoice total to include the lab costs.

3. Missing Marks Claim Procedure

The following information is required:

• QEX should be notified of cartons missing marks as soon as possible as in some cases we will arrange cartons to be remarked by the Embassy.

• USDA report showing number of cartons and marks involved.

• Please note: No photos are necessary to show missing marks. QEX will not accept the cost of photo’s unless QEX has requested them.

4. Mispacked Product Procedure

The following information is required:

• QEX order number

• Photos clearly showing marks

• Photos clearly showing mispacked product

• Photos of end panel clearly showing establishment number, date of production, bar code and product cipher.

• Please note in this case photos are essential and no authorisation by QEX is required.

Transit Damage & Shortages Claims Procedure

There is no minimum amount/# of cartons for transit damage and shortages on Q Exports Gault Armstrong policy and these claims should be lodged directly with the insurer. Refer to the “How do I make an Insurance Claim” section of this web site to ensure all relevant documentation is provided.

Payment of Claims Procedure

Once both Parties have authorised the claim amount and payment method payment can be made.

*Please note that some mail can take up to 2 weeks to arrive at QEX office; if you wish to have your claim processed sooner you can fax or email documents through to our office and post hard copies in the mail.

How do I make an insurance claim?

PROCEDURE FOR INSURANCE CLAIMS

Claims estimated at over US $3,000

Immediate action required

• Send preliminary notification of loss to Gault Armstrong - Sydney (see contact details below)

Advise 1) Insurance Certificate Number (s)

2) estimated quantum of loss

3) causes of loss - rejection / container off power etc

4) location of product - with contact details

Gault Armstrong Pty Ltd – Sydney will within 24 workings hours give you further instructions as regards survey or documentation required to support your claim.

All other losses

Action required

• Send supporting documentation to Gault Armstrong - Sydney (see details below)

• Survey may be required at Insurer’s expense depending on nature of loss

Documentation required to support your Claim.

The following documents must be forwarded to support a claim to the address below:

• Marine Insurance Certificate. (Original)

• Bill of Lading. (Original)

• Commercial Invoice.

• Refused Entry Notification (Issued by the U.S. Department of Agriculture Food Safety and Inspection Service). FSIS Form 9840-3 (3/10/2003)

• Import Inspection Application and Report (Issued by the U.S. Department of Agriculture Food Safety and Inspection Service) FSIS Form 9540-1 (5/7/2002).

• Voluntary Destruction of Imported Meat and Poultry Product(s) (Issued by the U.S. Department of Agriculture Food Safety and Inspection Service) FSIS Form 9840-4(10/97).

• Invoice for amount claimed.

• Documentation relating to outturn report/receipt of goods.

*Destruction Charges can be claimed when these documents are supplied to support the claim:

• Invoice for charges.

• Destruction Report.

Settlement and payment of your claim.

There are two methods available for settlement of your loss, by direct funds transfer or International Bank Cheque. Please advise of preferred method. Direct funds transfer is the most expedient means of payment however your Bank may charge a fee for this service which will be for your account. Gault Armstrong Pty Ltd requires the following information for a direct funds transfer:

Bank Name # =

Bank Branch Address # =

ABA # =

A/C Name # =

A/C # =

SWIFTCODE # =

Q EXPORTS CONTRACT # =

Notification of claims to Gault Armstrong Pty Ltd – Sydney Australia.

Gault Armstrong Pty Ltd

80 Pacific Hwy

North Sydney NSW 2060 Australia

Attention: Alison Bonsor

Telephone: 61- 2 – 9424 1876

Fax: 61 - 2 – 9424 1871

Email: meatclaims@gault.com.au